Houston Inflatable Rental Company Policies
Pricing
-Rentals are priced for up to a 6 hour rental period.
-Need more hours or Overnight rental is just additional 30% of the rental price.
-Second Day Rental is just 50% of the rental price.
-Prices are subject to change without notice.
-Pricing on misquotes will not be honored.
-Promo codes, special pricing, promotions and/or package deals can not be combined.
-New Promotions can not be applied to existing orders.
Payments
-A 10% deposit is required to finalize your reservation. (See Below)
-No orders are reserved until deposit is paid.
-All balances will be due Cash or Zelle transfer upon delivery unless otherwise stated.
-Customers can make balance credit card payments at anytime by calling our office 832-661-6281.
Credit card payment must be processed 48 hours before your event date. Balances over $200 need a credit card
authorization form with a copy of a Driver License.
-All major credit cards are accepted.
-We do NOT accept checks (Some exceptions for government organizations and companies or corporate).
Deposits
Deposits are non-refundable
-A deposit is required to book your order.
Cancellation Policy
-Deposits will be forfeited for any canceled orders. Any additional payments will be held as store credit (Rain Check) valid for up to 90 days.
-If a large portion of a order is altered it will be considered a canceled order.
-Orders canceled within 2 days of your event will be subject to a 50% restocking fee.
-Orders canceled within 1 day of your event will be subject to a 100% restocking fee.
-Houston Inflatable Rentals have the right to cancel any order at any time if we consider the order a high risk rental or if the delivery area is not safe to leave rental equipment.
Delivery and Pick-Ups
-All rentals are delivery only.
-Travel fee may apply. Travel fee is based on miles.
-Bounce houses are deliver the date of the event.
-Tables, chairs, canopies or concessions might be delivered the day before your event. Based on avaibility of the drivers.
-We do not setup any inflatable on dirt. If driver arrive at the address and confirm is dirt setup he won't deliver the bounce house and the customer will be charge 50% of the total invoice to cover delivery fee and labor.
-Next day bounce house pick up time starts at 8am until 2pm.
*Churches and Corporate events please call the office to arrange specific delivery or pick up times.
-We will contact you the day prior to your delivery date to verify delivery time and address.
-An additional fee will apply for time sensitive deliveries and after hours pickups. Time sensitive deliveries after hours pickups and are subject to availability.
-Last minute orders may be subject to a rush order fee.
Before delivery
Before Houston Inflatable Rentals team arrives to your event space please be sure of the following:
-There is a wide clear path of 4ft wide to your desired drop off location.
-Set up space for Canopies and/or bounce house must be clear of any objects and overhanging power lines/tree branches before delivery staff arrives for setup.
-Sprinkler systems must be turned OFF if the bounce house or canopy is placed on grass (cleaning fee added if a DRY inflatable rental gets wet)
-Cash or Zelle payment is due upon delivery. If the balance have not been paid with credit card 48hrs before event date please have the exact amount due, as delivery staff may not have change.
Before Pickup
-All concessions must be rinsed out and free of any stuck on food or debris.
-All decorations must be taken off Canopies and Tents.
Weather
In the event of extreme weather (Heavy rain, high wind, etc.,) customer and Houston Inflatable Rentals have the right to cancel your order. Deposit is not refundable but can be credited to a future order as a rain check. Rain checks are valid for 90 days from the date of cancellation. If rentals are left during bad weather lessee is liable for any damaged that may accrue to rental equipment, personal property, or injuries to customer or customers guest.
